Ticketmaster Investigation: Did You Overpay for Your Tickets?

United States Representative Bill Pascrell, Jr. (D – NJ) has called for the United Stated Federal Trade Commission and the Department of Justice to investigate Ticketmaster upon the suspicion that it might be unfairly driving up the prices of tickets.

In a letter to FTC Chairman William E. Kovacic dated February 3, 2009, Rep. Pascrell explained that many consumers were met with technical difficulties in attempting to navigate Ticketmaster’s website to purchase tickets for the upcoming Bruce Springsteen tour. See Rep. Pascrell’s Letter. Tickets for the tour went on sale – exclusively through Ticketmaster – at 9:00 a.m. on February 2.

Apparently, consumers who experienced the technical difficulties were rerouted to a website called www.ticketsnow.com, where they were offered the same tickets at “exponentially higher” prices. As it turns out, TicketsNow is a subsidiary of Ticketmaster, and Rep. Pascrell made clear in his letter to the FTC Chairman that he believes the relationship may be a conflict of interest. He expressed concerns about how quickly the tickets became available on the secondary market and questioned the propriety of Ticketmaster’s dealings with consumers. Following Rep. Pascrell’s letter, New Jersey Attorney General Anne Milgram announced the state’s plans to conduct its own investigation.

Not surprisingly, The Boss is in the consumers’ corner. He spoke out against Ticketmaster’s policy of rerouting consumers to its satellite website to purchase more expensive tickets. Springsteen was blunt: “We condemn this practice … [and] [w]e perceive this as a pure conflict of interest.”

If you or someone you know attempted to purchase tickets through Ticketmaster’s website, www.ticketmaster.com, only to be re-directed to www.ticketsnow.com, and you paid more for the same ticket(s), we want to know your story. Please contact our firm, Pogust Braslow & Millrood, for a free consultation, and we can help you determine if you have a legal claim for economic damages. You can contact us at (610) 941-4204 or through our website at www.pbmattorneys.com.